The player license server did not grant playback for the given player key as specified in the PlayerConfig.

The most common cause for this error is that an incorrect or non-existing player key was specified in the PlayerConfig.

Troubleshooting steps for setup license error

  • Validate that the license key you are providing in your key is available in your account in the Bitmovin portal
  • Refer to the error message in the error context to determine the exact reason of the failure